Cookies
A cookie is a small piece of data that’s stored on your computer, tablet, or phone when you visit a website. Most websites need cookies to work properly.
How cookies are used in this service
This service uses them to:
- measure how you use the service so it can be improved
- remember the notifications you’ve seen so that you’re not shown them again
- temporarily store the answers you give
Find out more about how to manage cookies.
Cookies used to measure website usage
We use Google Analytics software to collect information about how you use this service. We do this to help make sure the service is meeting the needs of its users and to help us make improvements, for example improving site search.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the service
- what you click on while you’re visiting the service
We allow Google to use or share this data. Find out more about how they use this information in the Google privacy policy.
You can opt out of Google Analytics if you do not want Google to have access to your information.
Google Analytics sets the following cookies:
| Cookie name | What this cookie is for | Expires after |
|---|---|---|
| _ga | This helps us count how many people visit the service by tracking if you’ve visited before | 2 years |
| _gat | Manages the rate at which page view requests are made | 10 minutes |
| _gid | Identifies you to the service | 24 hours |
Allow cookies that measure website usage?
Cookies used to measure application performance
We use Dynatrace Software Intelligence Platform to provide an Application Performance Monitoring Service to collect information about how you use HMCTS services. We do this to monitor HMCTS services in order to resolve issues within our services as well as collect data on how our services can be improved. HMCTS store information about:
- site performance
- website usage
- user behaviour
Information is presented within the Application Performance Monitoring service for the purposes detailed above. We do not use or share the information for any other purpose. We do not allow Dynatrace to use or share the information for any other purposes.
| Cookie name | What this cookie is for | Expires after |
|---|---|---|
| dtCookie | Tracks a visit across multiple request | When session ends |
| dtLatC | Measures server latency for performance monitoring | When session ends |
| dtPC | Required to identify proper endpoints for beacon transmission; includes session ID for correlation | When session ends |
| dtSa | Intermediate store for page-spanning actions | When session ends |
| rxVisitor | Visitor ID to correlate sessions | 1 year |
| rxvt | Session timeout | When session ends |
Allow cookies that measure website application performance monitoring?
Essential cookies
These essential cookies make the service more secure. They always need to be on.
| Cookie name | What this cookie is for | Expires after |
|---|---|---|
| Idam.Session | Keeps track of your login state | When session ends |
| Idam.AuthId | Keeps track of your login state when using multi-factor authentication | When session ends |
| Idam.SSOSession | Keeps track of your login state when using federated authentication | When session ends |
| idam_ui_locales | Stores your language preferences | 10 years |
| XSRF-TOKEN | Helps protect against forgery | When session ends |
Contact us for help
Ask a question or get help in your language.
Telephone: 0300 123 1711
Monday to Friday, 8:30am to 5pm
Find out about call charges(opens in a new window)
Email: contactia@justice.gov.uk
We aim to get back to you within 5 days.