Accessibility statement for the 'Appeal an immigration or asylum decision' service

This accessibility statement applies to the service which allows appellants to submit, track and manage an immigration or asylum appeal online using Start your appeal - Appeal an immigration or asylum decision - HMCTS (appeal-immigration-asylum-decision.service.gov.uk)

This service is run by HM Courts and Tribunals. We want as many people as possible to be able to use it, so we've designed it to be accessible. For example, you should be able to:

We've also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this service may not be accessible:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our Tribunal venues have audio induction loops and when you submit your appeal, you can also request step-free access, a British Sign Language (BSL) interpreter or foreign language interpreter.

Find out how to contact us at https://www.gov.uk/find-court-tribunal.

Technical information about this website’s accessibility

HMCTS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as PDF/Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

This website is currently being improved based on the Digital Accessibility Centre report. We plan to rectify the non-compliances listed above by July 2023 and then update this statement. The site is continually tested using accessibility software. Any new features which are introduced will also be tested.

Preparation of this accessibility statement

This statement was prepared on 23 February 2023. It was last reviewed on 16 March 2023.

This website was last tested on 24 January 2023. The test was carried out by the Digital Accessibility Centre on four principles:

Principle 1: Perceivable – Information and users interface components must be presentable to users in ways they can perceive.

Principle 2: Operable – User interface components and navigation must be operable.

Principle 3: Understandable – Information and the operation of user interface must be understandable.

Principle 4: Robust – Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.

To give a more accurate review of the website the DAC team employ two differing testing processes.

The first is a manual technical audit using automated tools and the second a dedicated team of user testers with differing disabilities test using a range of adaptive technologies. The findings of both testing teams are then combined to give the client far more accurate feedback on the website.

By using the testing team in conjunction with an automated procedure a more accurate set of results are made available.

Contact us for help

Ask a question or get help in your language.

Telephone: 0300 123 1711

Monday to Friday, 8:30am to 5pm

Find out about call charges

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Email: contactia@justice.gov.uk

We aim to get back to you within 5 days.